-Natural ability to provide client centered care with understanding, patience, and empathy.
-Exceptional interpersonal communication skills, and public speaking capability.
-Superior time management and organizational ability.
-Highly resourceful self-starter with a creative approach, excelling both in collaborative team environments and autonomously.
-Committed to ongoing professional development.
Social Service Worker Immigrants and Refugees (SSWI), Seneca Polytechnic, September 2023-Expected Graduation Date April 2025
Homeless Shelter Worker, Centennial College, January 2024- April 2024
Indigenous Canada, University of Alberta: Coursera, February 2024- April 2024
Polycultural Immigrant and Community Services- Placement Student, January 2024-April 2024
-Engaged in intentional interactions with service users of various ages exercising learned concepts of Anti-Oppressive Practice and Trauma Informed Practice.
-Provided case management support as requested, such as updating Canadian Language Benchmark scores for LINC classes.
-Supported program initiatives such as the Youth Engagement Group, Seniors Engagement Group, and Arts & Crafts Club by participating in workshops, creating activities, and assisting with transcribing meetings.
-Conducted agency research to support opportunities to foster interagency relations within the Scarborough Village community.
-Shadowed agency settlement workers to learn proper use of client management software (OCMS), and complete various Immigration Refugees and Citizenship Canada applications.
Boys and Girls Club- Youth Program Leader, Sept 2017 - 2018
-Cultivated an enriching environment fostering the holistic growth and development of youth through tailored programming.
-Employed a strengths-based approach to effectively engage with marginalized youth, emphasizing their inherent capabilities and empowering them to overcome school obstacles.
-Oversaw the procurement, organization, and maintenance of program equipment, and supplies, ensuring their optimal functionality and cleanliness on a daily basis to enhance the overall program experience.
Yonge Street Mission (PATH Clothing Drive)- Volunteer Coordinator, January 2014, 2015, 2016, 2017
-Conducted volunteer recruitment, training, and supervision to ensure smooth operation.
-Strategically assigned tasks to volunteers based on their individual experiences, requirements, and preferences, including court-mandated service, high school volunteer hours, and support for persons with disabilities.
-Coordinated logistics and liaised with property management for donation box locations.
-Conducted thorough assessments of volunteer satisfaction, gauging their fulfillment level regarding assigned tasks, support mechanisms, organizational structure, and personal interests.
Evergreen Drop In- Administration, January 2015- April 2015
-Provided empathetic support for vulnerable youth within a trauma-informed, Anti-Oppressive Practice framework, helping staff cultivate a safe space.
-Managed administrative tasks including data tracking, entry, notice writing, and documentation.
-Held keyholder responsibilities as needed, ensuring facility security protocols were maintained and promptly addressed security concerns.
-Maintained awareness of challenges facing at-risk youth in the city.